Accessibility Statement

Last Updated: January 15, 2024

MapleIME is committed to ensuring digital accessibility for people with disabilities.

Our Commitment

We are committed to providing an inclusive experience for all users, regardless of ability. Our platform is designed to be accessible to people with disabilities and we continuously work to improve accessibility features.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and follow best practices for digital accessibility.

Visual Accessibility

Screen Reader Support

• Semantic HTML structure
• ARIA labels and descriptions
• Proper heading hierarchy
• Alt text for all images

Visual Design

• High contrast color schemes
• Scalable text and UI elements
• Clear visual focus indicators
• Consistent navigation patterns

Motor Accessibility

Our platform is designed to be navigable using various input methods:

Keyboard Navigation:

Full keyboard accessibility
Logical tab order
Keyboard shortcuts for common actions
Skip links for main content

Touch and Click:

Large clickable areas
Touch-friendly interface
Adequate spacing between elements
No time-sensitive interactions

Cognitive Accessibility

We design our interface to be clear and easy to understand:

Clear Language

Simple, jargon-free language with clear instructions and error messages.

Consistent Layout

Predictable navigation and consistent design patterns throughout the platform.

Progress Indicators

Clear progress indicators for multi-step processes like appointment booking.

Audio and Media

For any audio or video content on our platform:

Captions and transcripts for video content
Audio descriptions where applicable
Visual alternatives to audio-only information
Volume controls and audio preferences

Assistive Technology Support

Our platform is tested with and supports:

Screen Readers:

NVDA (Windows)
JAWS (Windows)
VoiceOver (macOS/iOS)
TalkBack (Android)

Other Tools:

Voice recognition software
Switch navigation devices
Eye-tracking systems
Magnification software

Accessibility Support

If you encounter accessibility barriers or need assistance:

Accessibility Coordinator: accessibility@MapleIME.com

Phone Support: 1-800-MapleIME

TTY/TDD: Available upon request

Response Time: We respond to accessibility requests within 48 hours

Alternative Formats

We can provide information in alternative formats such as large print, Braille, or audio format upon request.

Ongoing Improvements

We are continuously working to improve accessibility:

Regular accessibility audits and testing
User feedback integration
Staff training on accessibility best practices
Updates to meet evolving accessibility standards

Feedback Welcome: Your feedback helps us improve. Please let us know if you encounter any accessibility issues or have suggestions for improvement.

This accessibility statement reflects our ongoing commitment to digital inclusion and compliance with accessibility standards.