Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Personal Information
- Name, email address, and phone number
- Date of birth and gender
- Address and location information
- Insurance information
Medical Information
- Medical history and conditions
- Medications and allergies
- Appointment notes and records
- Test results and reports
Technical Information
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Cookies and tracking data
Primary Uses
- Facilitate appointment booking and management
- Connect you with appropriate healthcare providers
- Maintain your medical records securely
- Process payments and insurance claims
Communication
- Send appointment reminders and confirmations
- Provide important health and safety updates
- Respond to your inquiries and support requests
- Share relevant health information and tips
Platform Improvement
- Analyze usage patterns to improve services
- Develop new features and functionality
- Ensure platform security and prevent fraud
- Comply with legal and regulatory requirements
HIPAA Compliance
We are fully compliant with HIPAA regulations and only share your health information as permitted by law and with your explicit consent.
Authorized Sharing
- Healthcare providers involved in your care
- Insurance companies for claims processing
- Legal authorities when required by law
- Emergency contacts in case of medical emergencies
Service Providers
- Cloud storage and hosting services
- Payment processing companies
- Analytics and performance monitoring
- Customer support and communication tools
Technical Safeguards
- End-to-end encryption for all data transmission
- Advanced encryption at rest for stored data
- Multi-factor authentication for account access
- Regular security audits and penetration testing
Administrative Safeguards
- Role-based access controls
- Employee background checks and training
- Incident response and breach notification procedures
- Regular policy reviews and updates
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Biometric access controls
- Environmental controls and backup systems
- Secure disposal of hardware and media
Access and Control
- View and download your personal information
- Update or correct inaccurate information
- Request deletion of your account and data
- Opt-out of non-essential communications
Privacy Controls
- Control who can access your medical information
- Set preferences for data sharing
- Manage cookie and tracking preferences
- Request information about data processing
Exercise Your Rights
To exercise any of these rights, contact our privacy team at privacy@MapleIME.com or use the settings in your account dashboard.
Retention Periods
- Medical records: 7 years after last appointment
- Account information: Until account deletion requested
- Payment data: 7 years for tax and legal compliance
- Usage logs: 2 years for security and analytics
Deletion Process
- Request deletion through account settings or support
- 30-day grace period for account recovery
- Permanent deletion within 90 days of request
- Some data may be retained for legal compliance
Important Note
Medical records may need to be retained longer than other data due to legal and regulatory requirements. We will inform you of any such requirements.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
Transfer Safeguards
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by regulatory authorities
- Binding Corporate Rules (BCRs)
- Certification schemes and codes of conduct
If you have questions about this Privacy Policy or our privacy practices:
Privacy Officer: privacy@MapleIME.com
Phone: 1-800-MapleIME
Address: 123 Healthcare Ave, Medical City, MC 12345
Response Time: We respond to privacy inquiries within 30 days
This privacy policy is designed to help you understand how we collect, use, and safeguard your information.